Terms and Conditions

SportsBroker - Terms and Conditions

Please read these Terms carefully before you use the Services and make sure that you understand its content. These Terms, together with the Betting Rules, Privacy Policy and any specific terms of a promotion, constitute a binding agreement (the "Agreement") between you and SportsBroker.

These Terms are effective from 8 August 2024 and shall supersede and replace all previous versions.

SUMMARY OF OUR TERMS AND CONDITIONS

The information set out below is a summary of our key terms for information purposes only. This does not replace the full Terms set out below. You should read and agree to the full Terms before registering and using our Services. In the event of any conflict between this summary and the full Terms, the full Terms will apply.

(a) The Services are provided by Sport Brokers (UK) Limited, 66 Bootham, York, North Yorkshire, YO30 7BZ, England. Company Number: 12327268. You will have an Account with SportsBroker and SportsBroker will be responsible for providing the Services to you and references in these terms and conditions to “SportsBroker”, “we”, “us” and/or “our” shall refer to SportsBroker. See Clause 2.1.

(b) SportsBroker is licensed by the Gambling Commission. See Clause 2.2.

(c) By using the Services, you enter into a legally binding agreement with SportsBroker which incorporates the Terms, Betting Rules, Privacy Policy and any specific terms of a promotion. See Clause 3.1.

(d) You must be 18 (eighteen) years of age or older and meet the other eligibility and verification criteria to use our Services. See Clauses 4.2 and 4.3.

(e) We process your personal information in accordance with our Privacy Policy. See Clause 16.1.

(f) You can only register 1 (one) Account with us. See Clause 13.1.3.

(g) Fraudulent activity or cheating is prohibited. If we close or suspend your Account because of fraud or cheating, we may withhold the funds in your Account. See Clause 17.2.

(h) In the event of an error on the Service, we can take various actions including voiding an affected Bet. See section 10.

(i) With the exception of: (1) any winnings lawfully due to you; (2) our liability for fraud, death or personal injury resulting from our negligence; or (3) to the extent our liability cannot be excluded or limited as a matter of law, our maximum liability to you in relation to any one incident or series of related incidents is limited to:

in respect of any winnings lawfully due to you in accordance with this Agreement, the value of such winnings;
where such liability relates to a specific Bet which you have placed, the value of the respective stake paid by you;
where such liability relates to the misapplication by us of funds in your Account, the amount that has been lost or misplaced;
where such liability relates to any other liability of SportsBroker, our maximum liability shall be one thousand pounds (£1,000).

See section 20.

(j) If you have a complaint, you can contact our customer services team. If your complaint is not resolved within 8 (eight) weeks, you may refer your complaint for alternative dispute resolution, subject to such complaint relating to the contractual obligations under the Agreement. See section 25.

(k) We do not protect customer funds other than by holding customer funds separate from company funds in a separate bank account. These funds are not protected in the event of insolvency. See Clause 11.2.

1. DEFINITIONS

The following words and terms, when used in these Terms, shall have the below meaning:

Account: An account with SportsBroker for the use of the Websites and Mobile Application.

Agreement: These Terms, together with the Betting Rules, Privacy Policy and any terms of a specific promotion.

Bet: shall mean the wagering of a minimum of 1GBP or more on the SportsBroker platform on a certain outcome connected to a particular match offered by SportsBroker on its platform, with the chance to win or lose the wager in accordance with the Betting Rules, these Terms, AML and fraud policies and any terms of a specific promotion.

Betting Rules: The rules for SportsBroker’s online sports betting Services, which can be accessed at https://sportsbroker.com/betting-rules.

Mobile Application: The SportsBroker application operated by SportsBroker under its Gambling Commission licence.

Player: A person who has an Account.

Privacy Policy: The privacy policy at https://sportsbroker.com/privacy-policy.

Services: All games, services and any related content or software, which is made accessible via the Websites or Mobile Application and that enable you to participate in the services provided by SportsBroker.

SportsBroker, us, our or we: Sport Brokers (UK) Limited, a company incorporated in England and Wales with company number: 12327268.

SportsBroker Group: SportsBroker, any subsidiary or parent company of SportsBroker, or any subsidiary of a parent company of SportsBroker or a company controlled by the ultimate beneficial owner(s) of SportsBroker.

Terms: These terms and conditions.

Websites: www.sportsbroker.com and other URLs and subdomains belonging to and operated by SportsBroker and Website refers to any one of them.

2. ABOUT US

2.1. You will have an Account with Sport Brokers (UK) Limited (“SportsBroker”). SportsBroker will be responsible for providing the Services to you. References in these terms and conditions to “SportsBroker”, “we”, “us” and/or “our” shall refer to Sport Brokers (UK) Limited.
2.2. SportsBroker is licensed and regulated by the Gambling Commission of Great Britain (“Gambling Commission”), pursuant to operating account number 62840.

3. AGREEMENT

3.1. By using the Services, you enter into a legally binding agreement with SportsBroker which incorporates the Terms, the Betting Rules, Privacy Policy and any terms of a specific promotion (together the “Agreement”).
3.2. We may amend the terms of any document that constitutes part of the Agreement. If we amend the terms of this Agreement, we will notify you of any such amendment by including a pop-up message on the Services or through another communication method. Your continued use of the Services following such notification will be deemed binding acceptance of any such amendment. If any amendment is unacceptable to you, you must stop using the Services.
3.3. This Agreement governs your use of the Services and supersedes any and all prior agreements between you and us in respect of the same.

4. OPENING AN ACCOUNT: GENERAL

4.1. To open an Account, you must complete our online registration form, including providing the following personal details: first name, surname, address and date of birth. You confirm that any personal details provided are correct and that you will notify us should these details change.
4.2. By opening an Account, you declare that:
- 4.2.1. you are 18 (eighteen) years of age or older and acknowledge that underage gambling is an offence;
- 4.2.2. you have not self-excluded from the Services or self-excluded via GAMSTOP;
- 4.2.3. you do not already hold an Account;
- 4.2.4. you are not opening the Account on behalf of a third party; and
- 4.2.5. you are not opening the Account in order to sell or transfer the Account to other players.
4.3. The following persons may not open an Account or use the Services directly or indirectly:
- 4.3.1. a person who is or has been, over the last 2 (two) years, employed or contracted by any SportsBroker Group company; and/or
- 4.3.2. any relatives of a person listed at Clause 4.3.1 (in this clause, the term "relatives" means spouse, partner, parents, children or siblings).
4.4. Each time you access the Services, you repeat the declarations at Clauses 4.2.2 and 4.3.
4.5. At our sole discretion, and without having to provide a reason, we may refuse a person’s request to open an Account.

5. OPENING AN ACCOUNT: AGE AND IDENTITY VERIFICATION

5.1. We are required to verify your age and identity. We will attempt to automatically verify your details based on the information you submit during the process to open your Account. If we cannot complete verification, we will not open an Account for you.
5.2. You authorise us to conduct any identification, credit or other verification checks that are required, at the date when you open an Account and at any time during the period when you hold an Account.

6. DEPOSITS

6.1. To make a deposit, click on the ‘Deposit’ link on any of our Websites or on the Mobile Application. You may withdraw your deposit at any time, subject to this clause 6.
6.2. Acceptable forms of payment which can be used to deposit and withdraw monies are set out on our Website/ Mobile Application. We reserve the right to alter the payment methods that we consider to be acceptable forms of payment. We reserve the right in our absolute and sole discretion to refuse any type of payment for any reason, regardless of whether previous payments have been processed to or from a particular method, or if that payment method is usually accepted in respect of any Player. If a legitimate withdrawal of your deposit is affected by this clause, we will work with you to find an acceptable alternative.
6.3. All deposits may be subject to your bank and/or payment provider’s authorisation and ours or a third party´s fraud or AML policies. We accept no liability where a relevant authorisation or transaction is subject to delay or further checks.
6.4. The minimum deposit is £10 or the equivalent amount in your chosen currency.
6.5. We do not charge you for making a deposit. However, certain banks may charge additional banking charges or overdraft fees and you accept that it is your responsibility to check whether such charges will be made by your bank.
6.6. If we incur any charge-backs, reversals or any other charges in respect of your Account, we reserve the right to charge you or deduct from your Account balance the charged back amount, reversals, charges, etc. and take any of the actions set out at Clauses 18.1.1 - 18.1.10.
6.7. You agree to only deposit money in your Account for the purposes of using such money on our Services. We shall have the right to suspend or close your Account if we reasonably believe that you are depositing money without any intention to use such money on our Services.
6.8. You understand and agree that the funds you deposit are subject to AML and fraud controls. You declare that any funds you deposit are not associated with any illegal activity, in particular that they do not derive from any illegal activity or source and that you will not use the Services for illegal activity, including fraud or money laundering.

7. GAMBLING: GENERAL

7.1. You acknowledge that there is a risk of losing money when using the Services to gamble and that you are responsible for such loss. There is no guarantee of winning any amount in respect of any Bet and you may lose your original stake.
7.2. All Bets are subject to the Betting Rules. Before placing a Bet, it is important that you read and understand the Betting Rules to understand the terminology and how Bets are placed on the Services.
7.3. We reserve the right to:
- 7.3.1. accept or decline the whole or part of any proposed Bet; and/or
- 7.3.2. limit the maximum amount of any proposed Bet.
7.4. You are fully responsible for any Bet requested on your Account and any other activity on your Account. If any Bet is requested using your Account and accepted on the Services, this will be considered to have been made by you and shall be considered valid unless it contravenes any term of the Agreement.
7.5. SportsBroker will not be held responsible for any mistakes made by you during the placing of a Bet (including the amount of the Bet) and such mistake will not affect the validity of Bet.
7.6. SportsBroker bears no responsibility for monitoring and managing the status of any Bet on your Account.
7.7. We reserve the right to void any Bet and withhold any monies if we establish that any Bet has been placed with third party funds.
7.8. You acknowledge that slower devices or internet speeds may result in delays to your use of the Services and result in disadvantages when placing a Bet. SportsBroker shall not be liable for any loss you suffer as a result of such delay or disadvantage.
7.9. You can only place a Bet up to the value of the cleared funds in your Account. We shall void any Bet which we may have accepted in error when your Account did not contain enough cleared funds.
7.10. A Bet is not considered to have been accepted unless you receive an on-screen notice from us that confirms that it has been accepted. If a dispute arises in relation to a Bet, our database will be the ultimate authority in such dispute, in particular with regards to whether such Bet was accepted and the respective time it was accepted.
7.11. We only accept a request for a Bet if it is made using the Services. A Bet may not be requested in any other way.
7.12. In order for a Bet to be valid, the action of a Player placing a Bet must not breach any rules on betting or misuse of inside information relevant to a sports governing body, other professional body of which the Player is a member or their employer. Where a breach of such rules is identified, we shall void such Bet.
7.13. In the event of any information being received by us in relation to irregular betting patterns and possible instances of event manipulation, we reserve the right, at our discretion, to:
- 7.13.1. suspend our offering on any event or series of events in any of our markets;
- 7.13.2. delay settlement and/or withhold payment on any event or series of events until the integrity of such event or series of events has been confirmed to us;
- 7.13.3. void any respective Bet if event manipulation is confirmed as having taken place; and/or
- 7.13.4. reclaim any winnings which have been awarded in relation to an event where event manipulation is confirmed as having taken place, including by taking any of the actions listed at Clauses 10.2.3(a) - (d); and
- 7.13.5. inform relevant regulatory bodies and authorities.
7.14. We reserve the right to void a Bet if:
- 7.14.1. an underlying event has been cancelled;
- 7.14.2. there is a location change for an underlying event or there are otherwise material changes in the circumstances of an event;
- 7.14.3. there is adverse weather (i.e. natural disaster) or any other event of a similar nature that impacts an underlying event; and/or
- 7.14.4. for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live pictures).
7.15. If a Bet is voided, SportsBroker reserves the right to adjust the Win Pool (as defined in the Betting Rules) affected by such Bet, with the objective of adjusting the Win Pool as if such Bet had not been executed.
7.16. We reserve the right to inform any applicable authority, including regulators such as the British Gambling Commission, of any detail of activity on your Account, including any Bet placed.
7.17. By including details for a payment method, you affirm that you are the lawful owner of the payment method account used to make any deposit or withdrawal.

8. GAMBLING: PROMOTIONS

8.1. The terms of any promotion offered on the Services will be clearly stated in specific terms for each promotion and shall be read in conjunction with the general terms set out in this section 8.
8.2. Unless otherwise stated in specific terms for a promotion, any "free bet" stake will not be included in any return and must be gambled before being withdrawn.
8.3. Each promotion is restricted to one entry per Player, unless otherwise stated in the specific promotional terms.
8.4. Subject to Clause 8.6, no account restrictions will be enforced against you after you have made one or more qualifying Bets as part of a Free Bet Promotion (defined at Clause 8.5 below), where enforcing such account restriction would:
- 8.4.1. affect your ability to:
  - (a) receive the free bets, or the full expected value of the free bets from that Free Bet Promotion, having placed all the necessary qualifying bets;
  - (b) place the remaining qualifying bets required by that Free Bet Promotion and consequently receive the free bets, or the full expected value of the free bets from that Free Bet Promotion, to which you would be entitled as a result;
  - (c) complete any betting requirements associated with that Free Bet Promotion; or
- 8.4.2. materially affect your ability to complete the qualifying bets required by that Free Bet Promotion.
8.5. For the purpose of Clause 8.4, "Free Bet Promotion" means a promotion where a bonus is added to your Account specifically for betting on sports, including bonuses: (i) in the form of a free bet of a fixed value for making a wager on a specified market or a market of the consumer’s choosing; and (ii) in the form of funds with a value linked to the amount of a deposit, for use on multiple wagers, and subject to wagering requirements.
- 8.5.1 SportsBroker may occasionally add a bonus to your Bonus Balance as part of an ongoing promotional offer. Specific bonus terms and conditions will apply in this case.
8.6. We have the right to prevent a Player from using a bonus promotion where strong indicators of gambling harm, as defined within our processes, have been identified. In such event, we may cancel any existing bonus.

9. WINNINGS / PROCEEDS

9.1. We will credit your Account with any proceeds from a Bet as soon as practicable, subject to any circumstance where we are permitted and/or required to withhold amounts.
9.2. If you believe that you have not received any monies due to you then you should notify us as soon as possible and provide evidence for your claim.
9.3. You are responsible for reporting your proceeds, including winnings and losses, if such reporting is required by your local law or tax authorities. It is your responsibility to pay any tax or levy due on any monies paid to you by us.
9.4. Settlement will be based on results provided by the most reliable sources, as determined by SportsBroker in our reasonable discretion. If the outcome of a Bet cannot be verified, we reserve the right to delay the settlement until official confirmation. If the outcome of a Bet cannot be verified officially, we reserve the right to void such Bet.

10. ERRORS / RESETTLEMENT

10.1. While we attempt to ensure that the Services do not contain errors, errors can arise. A non-exhaustive list is set out below:
- 10.1.1. a Bet is accepted where you do not have enough cleared funds in your Account;
- 10.1.2. information has been incorrectly displayed on the Services;
- 10.1.3. a Bet has been accepted on a closed or suspended market;
- 10.1.4. a Bet has been accepted at a value which is incorrect;
- 10.1.5. a Bet has been settled in error;
- 10.1.6. the amount of winnings, returns or promotional benefits/bonuses paid are miscalculated as a result of human error or system error;
- 10.1.7. an error or technical issue with the Services (including a technical error, such as an error which prevents access to the Services, or a system malfunction or transmission error); or
- 10.1.8. a Bet has been accepted in circumstances which breaches these Terms.
10.2. In the event of an error on the Service:
- 10.2.1. you must notify us of any error, to the extent you become aware of such error, and not take advantage of such error;
- 10.2.2. SportsBroker reserves the right, but is not obligated, to:
  - (a) correct any consequent error on a Bet and settle it accordingly (or re-settle such Bet if it has already been settled); or
  - (b) declare an affected Bet void and return the Bet stake to your Account (if applicable); and
- 10.2.3. to the extent that your Account has been credited with monies as a result of an error, such amounts shall be deemed to be held by you on trust for SportsBroker and SportsBroker may:
  - (a) withdraw the relevant amount from your Account; and/or
  - (b) cancel/reverse any withdrawal which you have made; and/or
  - (c) to the extent that you have withdrawn such amounts, reverse such transfers or make a demand for payment for such amount and you shall then immediately repay such amount to SportsBroker and otherwise assist in the return of such monies; and/or
  - (d) void any subsequent Bet placed using such monies and/or withhold any monies which you acquired from placing subsequent Bets with such monies and/or take any action described above at Clauses 10.2.3(a), (b) or (c) in relation to monies you have received in relation to such subsequent Bet.

11. FUNDS IN YOUR ACCOUNT

11.1. Funds in your Account, including any available balance, do not bear interest. You shall not treat SportsBroker as a financial institution.
11.2. We are required by the licence issued to us by the Gambling Commission to inform Players about what happens to funds which we hold on account for you and the extent to which funds are protected in the event of insolvency. Further details can be found here. We comply with the requirements of the Gambling Commission, at the following level rating of customer funds protection: not protected. A summary of this protection is as follows: we hold customer funds separate from company funds in a separate bank account. These funds are not protected in the event of insolvency.
11.3. We are required to comply with regulations and legislation which requires that we may need to undertake checks on the source of funds deposited by you. SportsBroker can at any time request you to not only verify your identity and address but also request proof of ownership for any payment method used to deposit or withdraw funds and/or details of: (i) source of wealth; and/or (ii) source of funds. This can include, but is not limited to, copies of bank statements or payslips. While any such checks are being performed, restrictions may be put in place to prevent the withdrawal of funds from your Account and/or prevent (whether fully or partially) your access to the Service until such checks have been successfully completed. If such checks cannot be successfully completed, we reserve the right to close your Account, retain any funds and make any necessary disclosure(s) to relevant authorities.
11.4. After a period of no less than 12 (twelve) months of inactivity on an Account:
- 11.4.1. if there are no funds on the Account, we shall close the Account; or
- 11.4.2. if there are funds on the Account, we will attempt to return any funds to the last payment method used by the Player but if we are unable to return such funds, we shall charge a fee of £2 GBP per month (or an equivalent amount in the currency in your Account) in relation to such Account. Such fee shall be charged until either: (i) your Account balance is reduced to zero (and we shall then close the Account); or (ii) you log into your Account.
11.5. We may at any time offset any positive balance on your Account against any amount owed by you to us (including under a duplicate Account). Any negative balance on your Account will fall immediately due and payable to us and your Account will only be closed when this amount has been fully repaid.
11.6. Any balance shown on your Account shall, unless proven otherwise, be deemed to be correct.

12. WITHDRAWALS

12.1. You can withdraw the available funds from your Account at any time, subject to any other terms in these Terms.
12.2. To withdraw funds from your Account, visit the ‘Wallet’ section on the Services.
12.3. The standard minimum withdrawal amount is £10 (or its equivalent in another currency) as may be amended from time to time. However, Players who have a balance lower than this minimum can contact customer services in order to withdraw the full balance amount. Contact details of customer services can be found at Clause 24.1.
12.4. Where funds are withdrawn, they will be subject to a clearance period determined by the card issuing bank (normally 1 - 2 working days) or online payment services (normally same day).
12.5. Any withdrawals must be via the same method that was used to deposit a respective amount of funds and will be remitted only to the account from where the funds paid into your Account originated, subject to Clause 12.6.
12.6. If you deposit using a payment method which does not allow us to pay funds back via the same payment method, we will arrange for your funds to be paid back to your bank account, subject to documentary evidence being provided, which may include identity documentation such as bank statements and payment method details.

13. USE OF SERVICES: GENERAL RESTRICTIONS

13.1. You must not:
- 13.1.1. use the Services in any way that does, or would reasonably be expected to lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person;
- 13.1.2. open an Account on behalf of a third party, as above at Clause 4.2.4, or authorise any third party to use your Account, but you will be entirely responsible for all losses which are incurred as a result of having a third party use your Account. You must immediately inform SportsBroker if you suspect that another person has obtained access to your Account, and you must offer your full assistance to SportsBroker while investigating this issue;
- 13.1.3. hold more than one Account. If a Player has opened multiple Accounts, or multiple Accounts appear to be controlled by or connected to a Player, without limitation to any other rights SportsBroker has under this Agreement, SportsBroker shall: (a) void all or any such Bets on such Accounts and to the extent that such Account(s) have been credited with monies as a result of such Bets, such monies shall be deemed to be held by you on trust for SportsBroker and SportsBroker has the right to: (i) withdraw the relevant amount from such Accounts; (ii) cancel/reverse any withdrawal of such amount; (iii) to the extent that such amount has been withdrawn, make a demand for payment for such amount and you shall then immediately repay such amount to SportsBroker; and (iv) void any subsequent Bet placed using such monies and/or withhold any monies which you have acquired from placing further Bets with such monies and take any action described above at Clauses 13.1.3(a)(i),(ii) or (iii) in relation to such monies; and/or (b) suspend and/or close all such Accounts:
- 13.1.4. use the Services in any way other than for your personal use and for your own benefit;
- 13.1.5. collude with any other Players on the Services;
- 13.1.6. place a Bet with the intention of transferring funds to another Account;
- 13.1.7. give any indication that you have any commercial relationship with us or that you are our agent;
- 13.1.8. act in any manner that is detrimental to the operation of the Services or otherwise abuse the Services in any way;
- 13.1.9. misuse the Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
- 13.1.10. attempt to gain unauthorised access to: our Services; the servers from which our Services are operated; or any server computer or database connected to our Services;
- 13.1.11. use programs or devices (such as robots) or interface with our Services using any third-party software, including any third-party software or services (including websites or subscription services) which are designed to provide an unfair advantage or distort normal gameplay. For the purpose of this clause, an "unfair advantage" means:
  - (a) any instance in which a Player accesses or compiles information on other Players (including the tracking of Players through the use of such automated software) beyond which the Player has personally observed through the Player’s own game play (other than information or services provided to Players directly by us); and/or
  - (b) a Player otherwise exploits or participates in the exploitation of a fault, loophole or error in our Services or any third party's software, or otherwise manipulates the Services, and uses it to our disadvantage, or the disadvantage of other Players;
- 13.1.12. act in any manner which is a threat to the integrity of sport;
- 13.1.13. place any Bet that would be in breach of any rules on betting, including any rule about irregular and/or suspicious betting or misuse of inside information, relevant to a sport’s governing body or other professional body of which you are a member, or your employer. If we identify a breach of any of the rules described in this clause, we will void such Bet and you give us authority to provide the relevant sport governing body with sufficient information to conduct an effective investigation;
- 13.1.14. use the Services in any manner which we would reasonably consider to be ‘cheating’, which shall include but not be limited to:
  - (a) colluding with other persons;
  - (b) using software to gain an advantage;
  - (c) exploiting any weaknesses within the Services;
  - (d) ‘courtsiding’ or any similar activity;
  - (e) betting on sporting events where you have direct or indirect influence on the outcome of such event; or
  - (f) using insider information,
- 13.1.15. acquire an Account from another Player;
- 13.1.16. falsify personal information, including attempting to circumvent our age verification procedures;
- 13.1.17. use any robot, spider, scraper or other automated means to access the Services for any purpose, including copying data published on the Services;
- 13.1.18. obtain other customers’ information or spam other customers;
- 13.1.19. choose a username or avatar which we consider to be offensive; or
- 13.1.20. otherwise breach the terms of the Agreement.
13.2. If SportsBroker is required to cease operations, either completely or in relation to a specific territory, and consequently has to close your Account, SportsBroker shall:
- 13.2.1. void any open Bet on the date of such cessation (or an earlier date if notified to you) and return the stake for such Bet to you by the last method of payment that you used to deposit funds into your Account or such other method of payment determined by us; and
- 13.2.2. any other funds in your Account shall be paid to you by the last method of payment that you used to deposit funds into your Account or such other method of payment determined by us, including making payments via different payment methods in the case where different payment methods have been used to make deposits.

14. USE OF SERVICES: TERRITORIES

14.1. Access to the Services may not be legal for residents of, or persons located in, certain countries. Our Services do not constitute an offer or invitation by us for the use of our Services in any jurisdiction in which such activities are prohibited by law.
14.2. Without limitation to the other provisions in this section, you must not use our Services if you are:
- 14.2.1. in a jurisdiction (or a resident of a jurisdiction) that renders the provision of our Services to you or your use of them illegal; and/or
- 14.2.2. located in the United States of America.
14.3. If we discover or reasonably believe that you are accessing the Services in a country in which the use of the Services is not legal, we shall be entitled to immediately suspend or close your Account, void any Bet, withhold any monies on account and we shall not be liable for any losses incurred as a result of such suspension, closure, voiding such Bet or withholding any monies on account.

15. CLOSING AN ACCOUNT

15.1. You have the right to close your Account at any time. In order to close your Account, either make a request to close your Account via:
- 15.1.1. e-mail to accountclosure@sportsbroker.com; or
- 15.1.2. the ‘Gaming Controls’ link within the Services and navigating to the account closure link, your Account will automatically then be closed.
15.2. SportsBroker has the right to close any Account at any time.
15.3. Subject to these Terms, including terms which permit SportsBroker to withhold payment of monies, any contractual obligations of either a Player or SportsBroker which have been made prior to an Account being closed will be honoured.
15.4. Upon our confirmation of the closure of your Account, we will notify you and provided that you have complied with these Terms, we will send you the sum on deposit in your Account by the last method of payment that you used to deposit funds into your Account or such other method of payment determined by us.
15.5. Subject to Clause 13.2 and the remainder of these Terms, if there are any unsettled Bets on your Account at the time of the closure of your Account, these Bets will not be voided, but will be settled upon completion of the respective matches and any resulting winnings will then be paid to you by the last method of payment that you used to deposit funds into your Account or such other method of payment determined by us;

16. PERSONAL INFORMATION

16.1. We process information about you in accordance with our Privacy Policy. Our Privacy Policy forms part of our Agreement and contains details on the types of information we collect, what we do with that information, and your rights in relation to that information.

17. FRAUD, MONEY LAUNDERING, SUSPICIOUS ACTIVITIES

17.1. You agree to provide any documentation we request that is reasonably required in order to meet our legal and regulatory requirements or to comply with our internal fraud prevention procedures.
17.2. If we reasonably believe an Account to be involved in fraud, money laundering and/or any other form of illegal or suspicious activities, including the unauthorised use of any person’s debit card or other payment method, we will report such details as we reasonably consider are necessary to relevant authorities and can take any of the actions set out at Clauses 18.1.1 – 18.1.10.
17.3. If we close or suspend your Account for any of the reasons referred to above in this section 17, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us arising as a result of or in connection with your fraudulent or otherwise illegal activities (“Claims”), and you agree to fully compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) in respect of such Claims.

18. BREACH OF THE AGREEMENT

18.1. If we have reason to believe that you are in breach of the Agreement or if we are required to do so by law, we reserve the right, at our reasonable discretion, to:
- 18.1.1. suspend your Account;
- 18.1.2. close your Account;
- 18.1.3. void any Bet;
- 18.1.4. not award winnings which would otherwise have been payable;
- 18.1.5. cancel any withdrawals;
- 18.1.6. withhold your Account balance;
- 18.1.7. recover from your Account the amount of any affected pay-outs, bonuses and winnings;
- 18.1.8. require that any amount which was won and/or withdrawn in breach of the Agreement is returned to us;
- 18.1.9. require that any amount which was won and/or withdrawn, if required by law, is returned to us or forfeited to a third party; and/or
- 18.1.10. implement a permanent ban from our Services.
18.2. You agree to compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) arising in relation to a breach of the Agreement.
18.3. You agree that we can use monies in your Account (and/or any duplicate Account) to settle any liabilities we incur as a result of your breach of the Agreement.

19. ACCOUNT SUSPENSION

19.1. We shall be entitled to suspend your Account in in our absolute discretion.
19.2. If we suspend your Account for a matter: (i) relating to an actual or suspected breach of the Agreement; or (ii) where we are expressly permitted to suspend your Account under the terms of the Agreement, other than pursuant to Clause 19.1; or (iii) we are investigating your Account:
- 19.2.1. no activity shall be permitted (including deposits, withdrawals or requesting Bets) until the date upon which your Account is re-activated by SportsBroker;
- 19.2.2. any Bet will remain open and will be settled in accordance with these Terms and the Betting Rules; and
- 19.2.3. we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.
The rights at this Clause 19.2 shall be in addition to any other rights of SportsBroker under the Agreement.
19.3. If we suspend your Account for a matter other than as described at Clause 19.2 above, you will be prohibited from using the Services other than to withdraw amounts in your Account and any Bet will remain open and will be settled in accordance with these Terms and the Betting Rules.

20. LIMITATIONS AND EXCLUSIONS

20.1. Nothing in these Terms shall exclude or limit our liability:
- 20.1.1. for fraud by SportsBroker;
- 20.1.2. for death or personal injury resulting from our negligence; or
- 20.1.3. to the extent such liability cannot be excluded or limited as a matter of law.
20.2. Subject to Clauses 20.1 and 20.3, our maximum liability to you in relation to any one incident or series of related incidents is limited as follows:
- 20.2.1. in respect of any winnings lawfully due to you in accordance with this Agreement, the value of such winnings;
- 20.2.2. subject to Clause 20.2.1, where such liability relates to a specific Bet which you have placed, the value of the respective stake paid by you;
- 20.2.3. where such liability relates to the misapplication by us of funds in your Account, the amount that has been lost or misplaced; or
- 20.2.4. where such liability relates to any other liability of SportsBroker (i.e. which is not covered by Clauses 20.1, 20.2.1 - 20.2.3), our maximum liability shall be one thousand pounds (£1,000).
20.3. Subject to Clause 20.1, we (and/or our third-party services providers, to the extent relevant) shall not be liable to you:
- 20.3.1. in contract, tort (including negligence), breach of statutory duty or otherwise arising for loss of profits, loss of revenue, loss of or corruption of data, loss of business, loss of business information, business interruption, loss of reputation, loss of opportunity, loss of goodwill, or for any indirect, special or consequential loss;
- 20.3.2. for any loss or damage that you may suffer because of:
  - (a) any act of god;
  - (b) power failure;
  - (c) trade or labour dispute;
  - (d) any act, failure or omission of any government or authority or other political disturbance;
  - (e) obstruction or failure of telecommunication services or networks;
  - (f) cyber-attack;
  - (g) terrorist attack;
  - (h) pandemic or epidemic; or
  - (i) any other act, omission, delay or failure caused by a third party or otherwise outside of our control;
- 20.3.3. for any loss or damage that you may suffer because of the use of our Services which breaches these Terms, including any losses you may incur if you continue to use the Services after you have self-excluded, whether directly or via GAMSTOP (see Clause 23), in particular where:
  - (a) you have sought to circumvent a self-exclusion via an additional Account;
  - (b) you have changed any of the registration details in your Account or opened a new Account;
  - (c) you have continued to gamble with us in the period between (i) you registering with GAMSTOP or us; and (ii) us receiving notification of such registration and implementing such self-exclusion on our Services;
  - (d) the operating systems utilised by GAMSTOP fail to properly or in a timely manner identify you or your Account(s) as subject to self-exclusion.
20.4. Any liability to you shall be limited to the proportion of your loss or damage which either we agree, or is found by a court to be just and equitable, after taking account of the contribution to the relevant loss and damage of any other person responsible and/or liable to you in respect of that loss or damage.

21. INTELLECTUAL PROPERTY

21.1. The Services contain SportsBroker’s own proprietary content as well as content of third-party providers. All intellectual property rights in the Services and in such content on the Services shall remain at all times the property of SportsBroker or its third-party providers.
21.2. The names, images and logos identifying us, our partners or third parties and our/their products and services contained in the Services are proprietary marks and may not be reproduced or otherwise used without express permission.
21.3. Nothing contained in these Terms shall be construed as conferring by implication any licence or right to use any trademark, patent, design right or copyright that belongs to us or any third party.
21.4. No part of our Services may be reproduced, stored, modified, copied, republished, uploaded, posted, transmitted, distributed, transferred or exploited, by any means or in any manner, or included in any other website or any other public or private service including text, graphics, video, messages, code and/or software without our express written consent.
21.5. Any commercial use or exploitation of the Services or its content is strictly prohibited.

22. RESPONSIBLE GAMBLING

22.1. You can set a limit on the deposits you make or your spend. Information on setting limits, and subsequently amending or removing such limits, can be found at https://academy.sportsbroker.com/hc/en-gb/articles/16862238374674-Safer-Gambling.
22.2. As above at Clause 4.2.2, upon opening an Account you declare that you have not self-excluded from the Services or self-excluded via GAMSTOP. You repeat this declaration each time you access the Services.
22.3. We make available facilities for you to stop gambling for the following periods: 24 hours, one week, two weeks, three weeks, four weeks, five weeks, six weeks or any other period you reasonably request, which can be accessed on the Services and which we refer to as ‘Time Outs’. You can also self-exclude from the Services, which will result in a period of longer exclusion than Time-Outs and mean that you do not receive marketing. See Clauses 22.4 and 22.5 for detail.

SportsBroker's self-exclusion service

22.4. We offer a self-exclusion service and will use reasonable endeavours to ensure you are excluded from the Services as soon as reasonably practicable after you have submitted a request for self-exclusion. Such service can be accessed here: https://academy.sportsbroker.com/hc/en-gb/articles/16862238374674-Safer-Gambling.

GAMSTOP self-exclusion service

22.5. In addition to SportsBroker’s self-exclusion service, you are also able to self-exclude via GAMSTOP (www.gamstop.co.uk), a service which permits you to self-exclude from all online gambling services that have signed up to the GAMSTOP service.
22.6. After you have self-excluded with GAMSTOP, you will be prevented from gambling with SportsBroker until your GAMSTOP self-exclusion is no longer active.
22.7. Your GAMSTOP self-exclusion may take a number of days in order to become active with us, after you register with GAMSTOP. In this period, you must not access the Services and we shall not be liable if you do.
22.8. You must ensure that the details you use to register with GAMSTOP are the same as those details registered on your Account, if they are not the same your self-exclusion may not become active with us.

General self-exclusion terms

22.9. If you self-exclude:
- 22.9.1. any funds in your Account will be returned to you by the last method of payment you used to deposit, or such other method of payment determined by us; and
- 22.9.2. any Bet which you have placed will stand and will be settled after the respective matches have been completed or such earlier point as determined by SportsBroker in accordance with these Terms and the Betting Rules, and any proceeds will then be paid to you by the last method of payment that you used to deposit funds into your Account or such other method of payment determined by us.

Support services

22.10. The free helpline number for GAMCARE (available 24 hours a day, 7 (seven) days a week) is 0808 8020 133 and their website can be accessed at: https://www.gamcare.org.uk/.
22.11. If you have any concerns about your gambling, you can also find information and support at www.begambleaware.org.

23. MISCELLANEOUS

23.1. We reserve the right to suspend part or all of the Services, modify, remove and/or add a product to the Services at our reasonable discretion on prior notice to you wherever possible, however some amendments to products or the Services may be required to be made with immediate effect and without notice.
23.2. We provide the Services on an 'as is' and 'as available' basis and no guarantee is provided that any specific products will be made available on the Services. We do not give any assurance or warranty that the Services will be free from errors or omissions nor that there will be uninterrupted provision of the Services. SportsBroker shall not be liable for any loss you suffer as a result of being unable to access the Services.
23.3. Where the Services link to third party websites, content and resources this does not constitute an endorsement by us of that third party’s website or their products or services and we do not accept any liability in respect of your use of such websites.
23.4. The information on the Services which we or third parties provide (including results, statistics, fixture lists) is for your personal use only and the distribution or commercial exploitation of such information by you is strictly prohibited. We do not give any assurance or warranty in respect of the uninterrupted provision of such information, its accuracy or any Bet requested in relation to such information. No information which we or third parties provide on our Services is intended to amount to advice or recommendations and is provided for information purposes only.
23.5. It is your responsibility to maintain the confidentiality of the details which you use to log into your Account, including any Player ID or password. If you become aware that another person has knowledge of your password, you must change your password immediately. You are also responsible for the security of any linked email address and the security of any personal computer or device (through password protection, screen locks, etc.) on which the Account is accessible. SportsBroker shall not be held responsible if there is any such unauthorised use of your Account.
23.6. We may transfer our rights or obligations or sub-contract our obligations under the Agreement to another legal entity. You agree that we can do so provided that this will not adversely affect the standard of services you receive. In the case of transfer only, after we notify you of the date on which we will transfer our rights and obligations to another legal entity, your only rights under or in connection with the Agreement will be against the new legal entity and not against us.
23.7. This Agreement is not intended to give rights to anyone except you and us. This does not affect our rights under Clause 23.6.
23.8. This Agreement is personal to you. You may not transfer your rights or obligations under these Terms to anyone else.
23.9. If you breach the Agreement and we take no action against you, we will not be deemed to waive our rights in relation to such breach and shall still be entitled to exercise our rights and remedies in relation to such breach or any other situation where you breach the Agreement.
23.10. If any part of the Agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
23.11. Any rights not expressly granted in the Agreement are reserved.
23.12. These Terms and any other document that constitutes part of the Agreement may be published in several languages. Should any form of discrepancy arise between the non-English and the English version, the English version shall prevail over the non-English version.
23.13. Should there be any conflict between the Terms, Betting Rules and specific terms of a promotion, the order of precedence shall be as follows:
- 23.13.1. these Terms.
- 23.13.2. the Betting Rules; and
- 23.13.3. the specific terms of a promotion.

24. CONTACT

24.1. If you need to contact us, you can contact our customer services team using the following methods:
- 24.1.1. via our online chat services available 24 hours per day; or
- 24.1.2. email us at support@sportsbroker.com.
24.2. If we need to notify you under the Agreement, we will do so by email to the email address registered to your Account.
24.3. Any abuse of our customer services team will not be tolerated, and we reserve the right to suspend or close your Account in such event.

25. COMPLAINTS AND DISPUTES

25.1. If you have any cause to complain about anything that has happened as a result of your use of the Services, you should notify us by contacting customer services by email within 6 (six) months of the original transaction and they will oversee the management of your complaint. Contact details of customer services can be found at section 24 of these Terms. To ensure your complaint is dealt with promptly, please include the following information: your first name and surname and a detailed explanation of the complaint.
25.2. If after 8 (eight) weeks from submission of your complaint, your complaint has not been resolved to your satisfaction, you can refer the dispute to Independent Betting Adjudication Services (“IBAS”), an independent alternative dispute resolution service, provided the dispute relates to the contractual obligations under the Agreement or your gambling transaction, subject to the IBAS terms of use (see here). IBAS can be contacted by email at: adjudication@ibas-uk.co.uk or by telephone on: 44 (0)20 7347 5883 or: Independent Betting Adjudication, PO Box 62639, London, EC3P 3AS. You must submit the dispute to IBAS within 12 months from the date upon which SportsBroker has given notice to you that we are unable to resolve the dispute. For more information on IBAS, please visit www.ibas-uk.com/.
25.3. You shall be courteous to other players using the Website, as well as support personnel and other staff employed by us and avoid rude or obscene comments. This includes behaviour or language that may cause staff to feel afraid, intimidated, threatened or abused, e.g. the use of language that could be described as foul, offensive, inappropriate and/or racist, threats or physical violence, derogatory remarks, rudeness, harassment, inflammatory statements and unsubstantiated allegations. This also includes unreasonably persistent customers who, because of the frequency or nature of their contact, place a strain on time and resources, e.g. pursuing complaints in inappropriate ways, pursuing issues that appear to have no substance, or which have already been investigated and the outcome determined. Any non-observance of this clause and of the game rules shall not be tolerated under any circumstance. Such cases may lead to the closure of your account and/or restricted access to our Support Team. There is a range of ways that the company may restrict access, and the action applied will depend on the nature of the behaviour. These include but are not limited to: restricting contact to one method (e.g. email only) or only acknowledging further correspondence where new and pertinent information is presented which has not been previously considered, refusing to accept further communications, restricting the issues we will correspond on or terminating all contact with the company. Note: players can seek Alternative Dispute Resolution (please refer to the Complaints section for more information).

26. GOVERNING LAW AND JURISDICTION

26.1. These terms and the Agreement are governed by and interpreted in accordance with the laws of England and Wales and disputes arising in connection with the Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to any statutory rights you have in respect of using the courts of Scotland or Northern Ireland.